APS5 Complaints and Reportable Incidents Officer

APS5 Complaints and Reportable Incidents Officer

Job Title: APS5 Complaints and Reportable Incidents Officer
Contract Type: Contract
Location: Canberra, Australian Capital Territory
Salary: Contact Tarnya Mangano on (07) 3231 1205
Reference: TM140820_1597376988
Contact Name: Tarnya Mangano
Contact Email: tarnya@legaleagles.careers
Job Published: August 14, 2020 13:49

Job Description

The Client

Our client is an independent regulator that works with people to deliver nationally consistent, responsive and effective regulation of their providers.

The Role

As a Complaints and Reportable Incidents Officer, your duties will include but are not limited to the following:

  • Managing a caseload of incidents reported by providers & supporting the providers in identifying incidents
  • Developing productive working relationships with various stakeholders to facilitate the work on reportable incidents
  • Assist in the escalation of incidents for investigation or any other action necessary
  • Monitor incoming complaints and status to ensure high-risk complaints are dealt with quickly.


To be successful in this role, we are looking for candidates with previous experience in a similar role.

In addition, you will also have:

  • An Australian citizenship
  • Be willing to undergo an Australian Federal Police Check
  • Be willing and eligible to obtain a security clearance to the level application to this position

Please click on the 'Apply for this job' button or email tarnya.mangano@empiregroup.com.au direct.

Alternatively, for a confidential discussion regarding this role or to explore other career opportunities please contact:

Tarnya Mangano (SK927479A)
Ref No: TM140820
Email: tarnya.mangano@empiregroup.com.au

Phone: (07) 3231 1205

Please note that only shortlisted candidates will be contacted.