The Client

Our client is an independent regulator that works with people to deliver nationally consistent, responsive and effective regulation of their providers.

The Role

As a Complaints and Reportable Incidents Officer, your duties will include but are not limited to the following:

• Managing a caseload of incidents reported by providers & supporting the providers in identifying incidents
• Developing productive working relationships with various stakeholders to facilitate the work on reportable incidents
• Assist in the escalation of incidents for investigation or any other action necessary
• Monitor incoming complaints and status to ensure high-risk complaints are dealt with quickly.

You

To be successful in this role, we are looking for candidates with previous experience in a similar role.

In addition, you will also have:

• An Australian citizenship
• Be willing to undergo an Australian Federal Police Check
• Be willing and eligible to obtain a security clearance to the level application to this position

Apply
Please click on the 'Apply for this job' button or email april.odempsey@empiregroup.com.au direct.

Alternatively, for a confidential discussion regarding this role or to explore other career opportunities please contact:

April O'Dempsey (SK91173A)
Ref No: AOD142008
Email: april.odempsey@empiregroup.com.au

Phone: (07) 3231 1203

Please note that only shortlisted candidates will be contacted.