APS5 Complaints and Reportable Incidents Officer

APS5 Complaints and Reportable Incidents Officer

Job Title: APS5 Complaints and Reportable Incidents Officer
Contract Type: Contract
Location: Melbourne, Victoria
Salary: Contact Donella Gressieux on (03) 8602 7409
Reference: DG9061_1597380100
Contact Name: Donella Gressieux
Contact Email: donella@legaleagles.careers
Job Published: August 14, 2020 14:41

Job Description

The Client

Our client is an independent regulator that works with people to deliver nationally consistent, responsive and effective regulation of their providers.

The Role

As a Complaints and Reportable Incidents Officer, your duties will include but are not limited to the following:

  • Managing a caseload of incidents reported by providers & supporting the providers in identifying incidents
  • Developing productive working relationships with various stakeholders to facilitate the work on reportable incidents
  • Assist in the escalation of incidents for investigation or any other action necessary
  • Monitor incoming complaints and status to ensure high-risk complaints are dealt with quickly.


To be successful in this role, we are looking for candidates with previous experience in a similar role.

In addition, you will also have:

  • An Australian citizenship
  • Be willing to undergo an Australian Federal Police Check
  • Be willing and eligible to obtain a security clearance to the level application to this position

Please click on the 'Apply for this job' button or email donella.gressieux@empiregroup.com.au direct.

Alternatively, for a confidential discussion regarding this role or to explore other career opportunities please contact:

Donella Gressieux (SK930885A)

Ref No: DG9061
Email: donella.gressieux@empiregroup.com.au

Phone: (03) 8602 7409

Please note that only shortlisted candidates will be contacted.