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APS5 Complaints and Reportable Incidents Officer

APS5 Complaints and Reportable Incidents Officer

Job Title: APS5 Complaints and Reportable Incidents Officer
Contract Type: Contract
Location: Penrith, New South Wales
Industry:
Salary: Contact Avery Bounous on (02) 8227 7201
Reference: AB11160_1597380632
Contact Name: Avery Bounous
Contact Email: avery@legaleagles.careers
Job Published: August 14, 2020 14:50

Job Description

The Client

Our client is an independent regulator that works with people to deliver nationally consistent, responsive and effective regulation of their providers.

The Role

As a Complaints and Reportable Incidents Officer, your duties will include but are not limited to the following:

  • Managing a caseload of incidents reported by providers & supporting the providers in identifying incidents
  • Developing productive working relationships with various stakeholders to facilitate the work on reportable incidents
  • Assist in the escalation of incidents for investigation or any other action necessary
  • Monitor incoming complaints and status to ensure high-risk complaints are dealt with quickly.

You

To be successful in this role, we are looking for candidates with previous experience in a similar role.

In addition, you will also have:

  • An Australian citizenship
  • Be willing to undergo an Australian Federal Police Check
  • Be willing and eligible to obtain a security clearance to the level application to this position

Apply
Please click on the 'Apply for this job' button or for a confidential discussion regarding this role or to explore other career opportunities, please contact:

Avery Bounous

Ref No: AB11160
Email: avery.bounous@empiregroup.com.au

Phone: (02) 8227 7201

Please note that only shortlisted candidates will be contacted.