The Client

Our client is an independent regulator that works with people to deliver nationally consistent, responsive and effective regulation of their providers.

The Role

As a Complaints Handling Officer, your duties will include but are not limited to the following:

• Managing a caseload of complaints about the provision of supports and services by the regulator's providers
• Contribute to the documentation of process and procedures to support implentations
• Assist in the education and training relating to the effective handling of complaints to inform and educate participants and the public about the Commissioner's complaint handling functions
• Develop and maintain productive working relationships with stakeholders
• Provide advice about issues and trends through the assessment of gathered information from the complaint process
• Undertake potential travel by light aircraft and 4 WD.

You

To be successful in this role, we are looking for candidates with previous experience in a similar role.

In addition, you will also have:

• An Australian citizenship
• Be willing to undergo an Australian Federal Police Check
• Be willing and eligible to obtain a security clearance to the level application to this position

Apply
Please click on the 'Apply for this job' button or email donella.gressieux@empiregroup.com.au direct.

Alternatively, for a confidential discussion regarding this role or to explore other career opportunities please contact:

Donella Gressieux (SK930885A)

Ref No: DG9092
Email: donella.gressieux@empiregroup.com.au

Phone: (03) 8602 7409