APS5 Complaints Handling Officer

APS5 Complaints Handling Officer

Job Title: APS5 Complaints Handling Officer
Contract Type: Contract
Location: Darwin, Northern Territory
Salary: AU$45 - AU$48 per hour
Reference: DG9092_1596776232
Contact Name: Donella Gressieux
Contact Email: donella@legaleagles.careers
Job Published: August 07, 2020 14:57

Job Description

The Client

Our client is an independent regulator that works with people to deliver nationally consistent, responsive and effective regulation of their providers.

The Role

As a Complaints Handling Officer, your duties will include but are not limited to the following:

  • Managing a caseload of complaints about the provision of supports and services by the regulator's providers
  • Contribute to the documentation of process and procedures to support implentations
  • Assist in the education and training relating to the effective handling of complaints to inform and educate participants and the public about the Commissioner's complaint handling functions
  • Develop and maintain productive working relationships with stakeholders
  • Provide advice about issues and trends through the assessment of gathered information from the complaint process
  • Undertake potential travel by light aircraft and 4 WD.


To be successful in this role, we are looking for candidates with previous experience in a similar role.

In addition, you will also have:

  • An Australian citizenship
  • Be willing to undergo an Australian Federal Police Check
  • Be willing and eligible to obtain a security clearance to the level application to this position

Please click on the 'Apply for this job' button or email donella.gressieux@empiregroup.com.au direct.

Alternatively, for a confidential discussion regarding this role or to explore other career opportunities please contact:

Donella Gressieux (SK930885A)

Ref No: DG9092
Email: donella.gressieux@empiregroup.com.au

Phone: (03) 8602 7409

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