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Change / Service Manager

Change / Service Manager

Job Title: Change / Service Manager
Contract Type: Permanent
Location: Brisbane CBD, Queensland
Industry:
Salary: Negotiable
Reference: 19173_1618270142
Contact Name: Shane Driver
Contact Email: Shane.Driver@empiregroup.com.au
Job Published: April 13, 2021 09:29

Job Description


Large national client based in the Sydney CBD is looking to recruit a Change / Service Lead to manage and drive all Change, Incident and Problem Management on a national scale.

Role / Responsibilities
This is lead position responsible for Incident, Problem, and Change Management within the IT & Cyber Security Branch. Following ITIL disciplines, this role will develop and maintain Standard Operational Procedures for the key processes, whilst running the Change Advisory Board, performing Incident Management, and running Service Improvement Programs. The position is responsible for maintaining the IT Change Calendar, performing PIRs, plus aiding knowledge sharing to other members of the IT team and business.

Skills / Experience

  • Very good understanding and awareness of the ITIL Problem, Incident, and Change Management process and procedures
  • Ability to communicate and negotiate at all levels.
  • Good organisational skills plus the ability to motivate people across the organisation to provides solutions.
  • Sound technical knowledge across the core supported applications base including MS Office, O365, Infrastructure, Cloud, and applications


For a confidential discussion regarding this role or to explore other career opportunities please contact Shane Driver on 0431 545 882
Please send CVs in Microsoft Word format only. Please note only shortlisted candidates will be contacted.