Job Description
Complaints and Reportable Incidents Officer
- APS5 role, 6-month full-time contract with possibility to extend
- Rewarding opportunity to make a difference
- Immediate start
THE CLIENT
An independent regulator that works with people to deliver nationally consistent, responsive and effective regulation of their providers.
THE ROLE
As a Complaints and Reportable Incidents Officer, some of your duties will include:
- Managing a caseload of incidents reported by providers and supporting the providers in identifying incidents
- Developing productive working relationships with various stakeholders to facilitate the work on reportable incidents
- Assist in the escalation of incidents for investigation or any other action necessary
- Monitoring incoming complaints and status to ensure high-risk complaints are dealt with quickly
ABOUT YOU
To be successful in this role, you will ideally have experience in a similar role in addition to:
- Previous regulatory/compliance experience or experience managing complex complaints
- An Australian citizenship
- Be willing to undergo an Australian Federal Police Check
- Be willing and eligible to obtain a security clearance to the level applicable to this position
Apply
Please click on the 'Apply for this job' button or email stephanie.lim@empiregroup.com.au direct.
Alternatively, for a confidential discussion regarding this role or to explore other career opportunities please contact:
Stephanie Lim
Ref No: SL9099
Email: stephanie.lim@empiregroup.com.au
Phone: (03) 8602 7405
