Complaints and Reportable Incidents Officer

Complaints and Reportable Incidents Officer

Job Title: Complaints and Reportable Incidents Officer
Contract Type: Contract
Location: Melbourne, Victoria
Salary: Contact Stephanie Lim on (03) 8602 7405
Reference: SL9099_1597387070
Contact Name: Stephanie Lim
Contact Email: stephanie@legaleagles.careers
Job Published: August 17, 2020 10:48

Job Description

Complaints and Reportable Incidents Officer

  • APS5 role, 6-month full-time contract with possibility to extend
  • Rewarding opportunity to make a difference
  • Immediate start


An independent regulator that works with people to deliver nationally consistent, responsive and effective regulation of their providers.


As a Complaints and Reportable Incidents Officer, some of your duties will include:

  • Managing a caseload of incidents reported by providers and supporting the providers in identifying incidents
  • Developing productive working relationships with various stakeholders to facilitate the work on reportable incidents
  • Assist in the escalation of incidents for investigation or any other action necessary
  • Monitoring incoming complaints and status to ensure high-risk complaints are dealt with quickly


To be successful in this role, you will ideally have experience in a similar role in addition to:

  • Previous regulatory/compliance experience or experience managing complex complaints
  • An Australian citizenship
  • Be willing to undergo an Australian Federal Police Check
  • Be willing and eligible to obtain a security clearance to the level applicable to this position

Please click on the 'Apply for this job' button or email stephanie.lim@empiregroup.com.au direct.

Alternatively, for a confidential discussion regarding this role or to explore other career opportunities please contact:

Stephanie Lim

Ref No: SL9099
Email: stephanie.lim@empiregroup.com.au

Phone: (03) 8602 7405

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