Complaints and Reportable Incidents Officer

• APS5 role, 6-month full-time contract with possibility to extend
• Rewarding opportunity to make a difference
• Immediate start

THE CLIENT

An independent regulator that works with people to deliver nationally consistent, responsive and effective regulation of their providers.

THE ROLE

As a Complaints and Reportable Incidents Officer, some of your duties will include:

• Managing a caseload of incidents reported by providers and supporting the providers in identifying incidents
• Developing productive working relationships with various stakeholders to facilitate the work on reportable incidents
• Assist in the escalation of incidents for investigation or any other action necessary
• Monitoring incoming complaints and status to ensure high-risk complaints are dealt with quickly

ABOUT YOU

To be successful in this role, you will ideally have experience in a similar role in addition to:

• Previous regulatory/compliance experience or experience managing complex complaints
• An Australian citizenship
• Be willing to undergo an Australian Federal Police Check
• Be willing and eligible to obtain a security clearance to the level applicable to this position

Apply
Please click on the 'Apply for this job' button or email stephanie.lim@empiregroup.com.au direct.

Alternatively, for a confidential discussion regarding this role or to explore other career opportunities please contact:

Stephanie Lim

Ref No: SL9099
Email: stephanie.lim@empiregroup.com.au

Phone: (03) 8602 7405