Customer Service Officer

Customer Service Officer

Job Title: Customer Service Officer
Contract Type: Permanent
Location: Inner Suburbs Melbourne, Victoria
Salary: AU$55000.00 - AU$65000.00 per annum + + Super
Reference: 18892_1617153724
Contact Name: Stephanie Lim
Contact Email: stephanie.lim@empiregroup.com.au
Job Published: March 31, 2021 12:22

Job Description

  • Spacious office in South Melbourne with free on street parking
  • Customer facing role for someone with interest in IT or tech
  • Exceptional phone manner to empathise with customers


This is a national award-winning IT firm specialising in data recovery. Due to a promotion, the firm is seeking an enthusiastic customer service superstar to join their beautiful office located in South Melbourne


As a Customer Service Officer, you will be supporting the technical and sales teams as the first point of contact for all customers and clients for data recovery queries.

Your main duties include:

  • Answering customer queries via phone, face to face and emails
  • Converting quotes into sales orders
  • Scheduling and managing job bookings
  • Working closely with the sales, marketing and technical teams to close opportunities
  • General office admin as required


To be successful in this role, you will ideally have:

  • Proven customer service or sales experience in a customer-facing or over the phone role
  • Exceptional interpersonal skills to empathise with customers and exceed expectation
  • Basic knowledge of IT including mobile phones, hard drives, computers
  • High organisational skills to work in a fast-paced environment


  • Salary up to $65,000 + super on offer
  • On-going training and development with experienced BD and sales executives
  • Supportive, collaborative and fun work culture
  • Join a rapidly growing firm with real career progression opportunities


Please click on the 'Apply for this job' button. Alternatively, for a confidential discussion regarding this role or to explore other career opportunities please contact: Stephanie Lim

Ref No: SL18892

Phone: 0422 420 072

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