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IT Service Desk Officer - Sydney

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It literally is raining IT Service Desk / Helpdesk support roles in Sydney market at the moment…. If you are seriously contemplating a move, now is the time to hit the market to secure your next opportunity.

Company:


We are partnering with a national law firm to recruit an experienced L1/L2 IT Support specialist to provide face-to-face, phone, email and remote support. It's a total hybrid role with a good combination of Service Desk and Desktop Support to keep the role interesting whilst challenging you at times.

The Role:

  • Provide high quality 1st & 2nd level support nationally in response to customer emails service requests.
  • Troubleshoot and triage hardware and software issues
  • Manage and support meeting room audio/visual setups
  • Management of own incident queue to ensure all non-closed requests are resolved as quickly as possible.
  • Participating in any required project work, for example rollouts or software upgrades.
  • Capture and sharing of knowledge through the development of documentation
  • Provide training to staff (including induction) on an as needs basis

Skills/Experience:

  • Minimum 2-3 Years of working on a Service Desk / IT Support Officer.
  • Strong IT technical knowledge, with a good general knowledge in Microsoft Office and Windows OS.
  • Strong written and verbal communication skills.
  • Ability to prioritise and manage customer service requests.
  • Tertiary qualifications in Information Services or equivalent (desirable).
  • Previous experience of working within a Professional Services Business (desirable).


We look forward to receiving your application via Seek. Please don't hesitate to contact Adam or Shane with any questions you may have.

Adam Saunders - adam.saunders@empiregroup.com.au
Shane Driver - shane.driver@empiregroup.com.au