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IT Support Analyst

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The Role

Our client is a Federal Government Agency with offices in all major cities. This role is based in Queensland and is responsible for providing all front-line IT technical support. This role works closely with the End User Support team.

Ideally, the successful candidate will have an understanding of software and hardware technologies used by the Agency to triage problems. The role is a contract role with further extensions available.


Key Accountabilities

The key responsibilities will include, amongst other things:

  • Provide first level support to the Agency's personnel for all IT systems, applications, and hardware.
  • Provide first level support for all video conferencing requirements.
  • Provide timely and accurate creation of all incident requests and service requests.
  • Work collaboratively with the team to make the best use of their skills and capabilities.
  • Support the daily operations of the technology capability including integration with technology governance, risk management, security policy processes and alignment to technology architecture.

If you are interested in this role, apply via Seek or you can send your resume to adam.saunders@empiregroup.com.au.