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IT Support Officer

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Are you an IT Support Professional looking for a new and rewarding IT support opportunity?

We have an exciting IT Support Officer role with our client who is a respected national law firm. They have offices in all of the major cities in Australia, including Brisbane, Sydney, Melbourne, Canberra and Adelaide.

About You

Ideally, the successful candidate will:

  • Have experience working within a similar environment, preferably within a professional services organisation.
  • Excellent customer service and communication skills, both oral and written.
  • A working knowledge of Office 365, Windows, ticketing systems and exposure to document management systems and practice management systems.
  • Great ability to work collaboratively within a team environment.

Key Responsibilities and Duties

The role will include the following, among other things:

  • Provide IT Support in a timely and effective manner, professionally and reliably.
  • Utilise the Help Desk system to log, maintain and close jobs relating to incidents, and provide support and troubleshoot related issues, and escalate where necessary.
  • Install, configure and troubleshoot desktop hardware.
  • Provide induction training in common tasks performed in Office applications as documented. .

If you are interested in this opportunity and you feel you have the right skills and experience, please apply here on Seek or send your resume to Adam Saunders, using the below details and quoting the job number.

To apply, please send your CV in Microsoft Word format on Seek or send me an email enclosing your CV.

Adam Saunders

Job Reference No: 21577

Phone No: (07) 3231 1213