IT Support Officer

IT Support Officer

Job Title: IT Support Officer
Contract Type: Permanent
Location: Brisbane CBD, Queensland
Salary: Negotiable
Reference: 19171_1617940640
Contact Name: Shane Driver
Contact Email: Shane.Driver@empiregroup.com.au
Job Published: April 09, 2021 13:57

Job Description

The Company

One of Australia's leading law firms are currently in the market for a Desktop Support / Service Desk Analyst to provide national L1/L2 IT Support across the business.

The Role

  • The firm is looking for a Desktop Support / Service Desk Analyst to join its Brisbane-based team on a permanent basis.
  • As part of the role, you will provide high quality, first and second-level support to staff across Australia.
  • Deploy, maintain, and support desktop/laptop and tablet hardware, printers, and mobile devices.
  • You will be responsible for managing your own incident queue and ensure all requests are resolved or escalated within the agreed SLA's.
  • The role also involves partnering strongly with other IT groups within the firm to ensure all issues are resolved to a high standard and efficiently.


  • Previous experience in an L1/L2 IT Support role within a professional services organisation.
  • Experience in PC Connectivity
  • Experience in providing IT Support over the phone and in person.
  • Exceptional written and verbal communication skills,
  • Have demonstrated ability to prioritise and manage competing customer service requests.

The Benefits

  • This role provides the opportunity to work on high-end work, which will provide the basis for a long-term role with career development.
  • Our client pays very competitively and is offering an attractive remuneration package, dependent on experience.

For a confidential discussion regarding this role or to explore other career opportunities please contact
Shane Driver - Email: shane.driver@empiregroup.com.au - Phone: 0431 545 882
Please send CVs in Microsoft Word format only. Please note only shortlisted candidates will be contacted.