Service Desk Analyst - Brisbane

Service Desk Analyst - Brisbane

Job Title: Service Desk Analyst - Brisbane
Contract Type: Permanent
Location: Brisbane CBD, Queensland
Salary: Negotiable
Reference: 19189_1618286806
Contact Name: Shane Driver
Contact Email: Shane.Driver@empiregroup.com.au
Job Published: April 13, 2021 14:06

Job Description

We are actively looking for an experienced Service Desk specialist to work with a Brisbane based Global law firm. They are looking for an experienced Service Desk specialist with a passion for IT. They are renowned for their training, support and career development and would like you to be part of their success story.

The IT Support Specialist team provides ad-hoc end user support via Service Desk, Desktop support for all of their 1st & 2nd line support requests.


  • Assisting Partners and staff with any Level 1 & 2 Support problems and queries regarding the use of IT hardware, software and other equipment.
  • Customer service.
  • Technical troubleshooting and problem resolution.
  • Various network & administrative tasks: upgrades, rollouts, documentation, floor walking, office moves, etc.
  • AV and VC setup and assistance.
  • Incident management (ITIL framework, root cause analysis, continuous
  • Asset management (ITIL framework, data integrity and records maintained).

Skills Required

  • Experience in Windows 10, MS Office 365, MS Teams and Teams Calling.
  • Document management system experience.
  • Strong technical troubleshooting skills.
  • Service Desk and audio-visual experience.
  • The ability to thrive in a busy, fast-paced environment and be able to manage and prioritise multiple tasks and operate calmly under pressure.

Please click on the 'Apply for this job' button or email shane.driver@empiregroup.com.au direct. Alternatively, for a confidential discussion regarding this role or to explore other career opportunities, please contact:

Shane Driver
Ref No: SD19189
Email: shane.driver@empiregroup.com.au
Phone: (07) 3231 1217 or 0431 545 882

Please send your CV in Microsoft Word format. Please note that only shortlisted candidates will be contacted.