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Service Desk Analyst Role - 3 Month Contract

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Service Desk Analyst Role - 3 Month Contract

Our client, a leading global law firm is looking for a 2 x Contract Service Desk Analysts for a 3-month contract - This role will be working in their IT Team based in the Sydney CBD once the lockdowns have lifted!


Role / Responsibilities

  • Provide 1st/2nd level phone support, by logging into helpdesk phone queue and resolving customer requests via phone & email.
  • Provide support in response to customer emails and self-service requests
  • Log all customer requests into ServiceNow incident management system.
  • Management of own incident queue within ServiceNow, to ensure all non-closed requests are resolved as quickly as possible.
  • Participate in project work, for example rollouts or software upgrades.


Skills

  • Strong communicator, both verbal and written
  • Solid IT technical knowledge, with a good general knowledge of IT systems and solutions, in particular Microsoft Office and Windows OS (Versions 7 and 10)
  • Ability to fully own customer requests, and see through to complete closure



If you are an IT professional in the Service desk space, and want to work for a well-respected international organisation, please reach out to Adam Saunders on adam.saunders@empiregroup.com.au