Systems Support Officer - Contract role

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Our large government client is looking to recruit a Systems Officer within the People & Engagement Systems team, you will be providing helpdesk service and system support, and will join a small team of staff responsible for the support of HR systems, including Learning Management System (LMS) and Workplace Health & Safety system (WHS).

Role / Responsibilities

  • 1st line support of HR Systems including WHS and LMS Systems
  • Liaise with the 2nd line support consultants when necessary to ensure a quick resolution.
  • Provide Application Support, Maintenance & Data Audits
  • Maintain & Support system user guides.
  • Support deployment of system updates & patches
  • Assist in UAT activities and document test summary reports.
  • Produce usage reports and help Subject Matter Experts when needed.

Skills Required

  • Previous experience of providing End User Application support in an Enterprise System environment
  • Strong focus on customer support / Communicational Skills
  • Experienced in Application Administration /Maintenance
  • Engage with clients in order to manage or contribute to a range of System projects.
  • Knowledge of HR / WHS or LMS would be advantageous but not a show stopper.

If you have any questions or would like a confidential conversation about the opportunity, reach out to Adam Saunders on adam.saunders@empiregroup.com.au or Shane Driver - shane.driver@empiregroup.com.au